Using Hardware
Should Not be Hard

Making a purchase of engineering hardware is just the first step in effectively using that hardware in your product development process.  You need a partner that will make sure it is installed correctly, maintained at optimal performance, and fixed when things go wrong.  PADT uses the same highly technical, customer focused approach to hardware support as was used during the sales process. 

Whether you have a prototyping system from Stratasys (uPrint, Dimension, and FORTUS), a scanning solution , an SCA soluble support cleaning tank, or a high value performance CUBE computer, PADT's technicians and engineers are on call to support your systems. 

To talk to one of our staff or to schedule a service call, phone 480.813.4884 and let our reception staff know what product you need help with. They will route your call to the proper person.  Or you can email the proper address listed below.

Full support for Stratasys Hardware

PADT is authorized by Stratasys, Inc. to service their Dimension 3D Printer, desktop, and FORTUS production systems.  If you are having a problem with your system, our experienced technicians and engineers will try and debug it over the phone. If that does not work, we will schedule a service call and they will come to you.

And our support goes beyond doing maintenance on or fixing machines.  Our staff is also here to help you with using your Stratasys software, to give you advice on how to best use your system, or simply as someone to talk things over with.

To obtain support on your Dimension, polyjet, or FORTUS system, call 480.813.4884 or email

Note: PADT only supports Stratasys users in Arizona, New Mexico, Colorado, Utah and El Paso Texas.  Support can be purchased through a maintenance contract or on an hourly+parts+expenses basis.

Stratasys Recyclerecycle your used stratasys supplies

Stratasys has a great program for dealing with your used canisters, catridges, spools and print engines. These are the various containers that hold the material you use for your FORTUS, Dimension, uPrint, Mojo, or older systems. Simply visit their recycleing page to get a free shipper to return your material in.

Support Cleaning Apparatus (SCA1200, SCA1200HT, and SCA3600) Support

PADT has transferred ownership and customer service of the longstanding SCA line to the newly formed ORYX Additive Inc., in order to expand the product line and continue to provide excellent customer service. Please direct all correspondence on the SCA product line to Oryx Additive Inc.,


You can find additional information, manuals, and product brochures at their website:

Part Scanning Support: Laser Scanning and CGI Cross Sectional Scanners

Once you have integrated scanning into your production process, it will become an invaluable part of how you do business. And if your machine is down, needs maintenance, or you just need help with the setup, usage, or the software, PADT's engineers are here to help. Because we use our own Laser and CSS systems here in house to provide a service, we have extensive experience in keeping the machines running and accurate. 

For support on your CGI Cross Sectional Scanner, please call 480.813.4884 or email

High Value Support for your CUBE Computer System

Part of the value of owning a CUBE Computing system is the fact that it is supported by PADT's IT staff. A staff that spends all day, every day, making sure that a compute infrastructure is always up and running for a group of demanding and picky engineers running high-end engineering software.  We understand your needs, your IT situation, and are focused on making sure your hardware is running as fast as possible with a minimum of down time.

If you have questions about or need support for your CUBE HVPC system, please call 480.813.4884 or email

Back to Top